Joined: 19 Aug 2017
|Posted: Mon Sep 18, 2017 8:04 am Post subject: Quickbooks Pro crashing when sending email
I have a client with a workgroup network of 3-4 computers running QB Pro 2015. All the computers are Windows 7 Pro except for one which was "upgraded" to Windows 10 Pro. I'm having trouble with the Windows 10 machine. It has Office365 with the latest version of Outlook 2016 installed. When they try to send an email from within QB, like a PO or invoice, the first time it would work fine, and push the email out to Outlook, but the next time they send an email it would crash QB, different error codes each time. Event viewer shows a generic code 4 for QB, that it was shut down with nothing else to go on.
I googled this and was working for hours to fix it with no luck. What I did so far:
Ran the QB PDF and print repair tool.
QB install tool.
sfc /scannow found some errors that it couldn't fix. Not sure if it's related to QB, but maybe.
Uninstalled QB, ran the QB clean tool, rebooted, installed the latest .NET 4.6.2, rebooted and reinstalled QB, updated it to latest release.
Tried new mail profile.
Tried new Windows profile along with a new mail profile.
I think I covered everything. The only thing left, I believe, is a full Windows N&P.
Does anybody have any other ideas before I go this route?
I didn't find the right solution from the Internet.