ERROR IN THE 6000 RDS EON

[FERNAN]

Hello partners, they have just brought me a Radius Cd of a ford exactly the 6000 RDS EON, I insert him a cde and he/she wants to read it but he/she is not able to, it expels him and later on it leaves me ERROR E12, some of you can help me, like I can remove him the error or reset. Thank you