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lucas2 |
Posted: Tue Mar 13, 2007 3:10 am Post subject: |
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Thanks for all your help. |
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minnie |
Posted: Sun Mar 11, 2007 5:43 pm Post subject: |
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Check with best buy, circuit city, american, sear, or call phillips or NEW warranty. |
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lucas2 |
Posted: Sun Mar 11, 2007 5:14 pm Post subject: |
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About the extended warranty, can you buy one this late in the game after it is out of warranty? If so, couldn't anyone just wait till the thing breaks and buy a warranty? Too late for me to try that approach, they allready have me in the computer at this point. |
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lucas2 |
Posted: Sun Mar 11, 2007 5:11 pm Post subject: |
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I did not get the persons name, but it should be in their computer. She was typing up a case file while I was talking to her with all my info and what the problem was. I am pretty sure that I was just talking to someone in india charged with answering the phones. She gave me a fax number and said to fax over proof of purchase and an estimate/diagnosis and they would "reveiw it and most likely cover the cost of the parts" I really have nothing to lose at this point, because even if they don't cover the costs, I should really get a proper diagnosis so that I don't buy a $1800 light engine for the thing, find out it's not the problem and end up out the money. It is only going to cost $75 for the house call and estimate. |
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minnie |
Posted: Sun Mar 11, 2007 3:46 pm Post subject: |
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Around here, it would run you about $250 plus tax to get it installed. After it's fixed, find some place to sell you an extended warranty. |
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minnie |
Posted: Sun Mar 11, 2007 3:53 am Post subject: |
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Get the name of person you talked to. |
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lucas2 |
Posted: Sun Mar 11, 2007 12:05 am Post subject: |
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Called customer care and bitched up a storm. They said if I get a professional diagnosis, they will cover the cost of the parts. Thanks for the great advice!!!! |
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lucas2 |
Posted: Sat Mar 10, 2007 11:00 pm Post subject: |
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when it starts acting up, yes the on screen display is also affected. I will call customer care and see what happens. |
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minnie |
Posted: Sat Mar 10, 2007 10:10 pm Post subject: |
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I all ready know the answer. #938P019010. $1736.00 Welcome to Mitts. You need the whole light engine they won't sell just the color wheel and to make things worse, you need tech authorization to get one. Long story short, call their customer care number and start bitching up a storm. |
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minnie |
Posted: Sat Mar 10, 2007 9:53 pm Post subject: |
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Is your OSD (on screen display) effected also? |
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