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Brother HL-5240 drum light flashing

 
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bigbrother
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PostPosted: Thu Jan 31, 2008 4:34 pm    Post subject: Brother HL-5240 drum light flashing Reply with quote

Hi

Drum light was flashing on this printer, so I replaced the drum for another(original Brother DR-3100). Followed steps to reset the Drum counter.

However when I close the front, the drum light still flashes.

I try to print a status page , but the status light on the printer turns orange (from green) and the drum light flashes.

It appears the printer is not resetting the drum counter.

It doesn't matter how many times I tried ; even tried another new drum.

Spoke to brother support who advised an engineer needs to look at it, but its a few months out of warranty.

I have even installed latest firmware , which didn't fix problem.

Any ideas how I can fix this?
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Justmanuals



Joined: 21 Aug 2004
Posts: 1949

PostPosted: Thu Jan 31, 2008 5:58 pm    Post subject: Reply with quote

If you replaced the drum with an OEM drum then you should have no problems. However if you used a refurb'ed drum, then the reset fuse may not have been replaced. Don't take any crap from Brother about it being out of warranty either, insist on help and speak to a supervisor if necessary.
Last but not least, return the drum as defective.

HtH
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