Philips #27PT6441/37 will not Turn on!

Guest · Posted: Fri Sep 09, 2005 5:57 pm Post subject: Philips

hello,

How do you take off the thermistor #3525 ?? Don't want to break anything. Laughing

Thanks so much

minnie · Joined: 18 Aug 2005 Posts: 2880 Location: Hell

Parts can be gotten from http://www.tritronicsinc.com. You'll probably pay more for shipping than the part. You need a soldering iron, solder, solderwick and or a solder sucker. Wick works better because to wont suck the foil off. Look at where it's soldered in carefully, unsolder it, remove it, look where to insert the new part and solder it back in. Replace the fuse and cure Philips for making crap. If you have a place in town that repairs TV’s they should have it in stock. Remember, this is advice only. When you've done over a hundred of them you see them in your sleep.

Part # 212266300019 Vendor: NAP
USE 212066100025 WAS 212066100025
INVENTORY AVAILABLE FOR IMMEDIATE SHIPMENT
You pay: $1.43 EA
Core credit: $0.00
Final price: $ 1.43 EA

dandallon · Joined: 09 Sep 2005 Posts: 1

Hi all,
Sorry to write again, but I've got a very useful update... My 27PT6441/37 had the same problem. However, I went to replace the fuse and the old fuse was fine. I put it all back together and the TV worked fine... for about 3 hours, then turned off again. If I left it unplugged overnight, it would work for about 2 hours, then turn off.
I called the repair guy and said my problem was slightly different than what most of you are experiencing (the LCD did 3 short flashes, 2 short flashes, then 1 long flash...apparently this is an error code). Anyways, I got on the Better Business Bureau website and got the contact info for one of the bigwigs at Phillips ([removed], email [removed]), and sent him an email with a link to the reviews for the 27PT6441 on Amazon.com. A copy of the email is attached below. Needless to say, He promptly got the customer service department to authorize the repair and they SENT a guy to our house to fix it on-site. I'm tellin' ya, the squeaky wheel gets the oil!!!

Here's the email, as well as another person you can contact:
Mr. McManis,
I have been a loyal Philips customer for many years, and in keeping with this loyalty, I bought the Philips 27pt6441/37 television last October (2004). Yesterday my TV suddenly stopped working and within minutes of beginning a search online for an explanation, I realized there are hundreds of angry customers with the EXACT same complaint as mine. I have attached a link to the review section on Amazon.com for this product so you can read for yourself the opinions that at least 47 of your once loyal customers now have for your company. I will be adding a 48th tomorrow. We all have had the same problem with our televisions, and we have all subsequently had the same problems with the customer service department blowing off our requests. I'm not a business man, but it is overwhelmingly apparent that there is a defect in the design/manufacturing of the 27pt6441 and that the repair of this product should be covered regardless of warranty status. Usually when a well-respected company has a universal problem like this, they either announce a general recall on the product or establish some procedure by which customers can have defective units repaired.
I hope that this email helps clarify the issue. If needed, I could easily supply the email addresses of hundreds of unhappy customers for your convenience.
Thank you for your time,
Daniel Dallon
http://www.amazon.com/gp/product/customer-reviews/B0002F8UYG/ref=cm_cr_dp_2_1/002-3238763-6962452?%5Fencoding=UTF8&customer-reviews.sort%5Fby=-SubmissionDate&n=172282

Diana Agregan
Resolution Owner - Consumer Relations
Philips Consumer Electronics North America
Phone: (866) 845-3578 Ext 4522 | Fax: (845) 432-0426
E-mail: [email protected]

minnie · Joined: 18 Aug 2005 Posts: 2880 Location: Hell

(the LCD did 3 short flashes, 2 short flashes, then 1 long flash...apparently this is an error code) 27PT6441/37
27PT6441/37 had a crt. That's not an lcd.

Guest · Posted: Tue Sep 27, 2005 2:57 pm Post subject: Philips won't turn on

I just wanted to tell you that I too emailed that guy. Waiting for a response. Now, what did the repair man do that fixed it? Was it the thermistor? Or was it something else? I have ordered the thermistor for the t.v. and it has been on back order for 3 weeks cause the part is in such high demand. Crying or Very sad

But, is that the problem? Cause mine blinks that code too. Please let me know. I can't afford to pay a repair man. And haven't had t.v. for 2 months!! Crying or Very sad

And I tried calling philips and all that crap and they gave me know help! Thanks so much

Guest · Posted: Wed Sep 28, 2005 8:35 am Post subject:

Richard · Guest

Can't understand why people don't use the 'Sale of Goods Act' on items that go wrong within 2 years.
The act says that if it goes wrong within a short period (28 days normally) you can demand your money back. If it goes wrong withing an unreasonable period (could be up to 2/3 years on some items that would be expected to last for a long time) the place you bought it should repair it FREE OF CHARGE. If they won't, you can write to them demanding they do otherwise you will take legal action through the small claim court under the 'Sale Of Goods Act'. Any court will agree with you that it should have lasted longer than the years guarantee - which the Sale of Goods Act doesn't recognise anyway !!
I've done this to PC World recently on a laptop where the battery went duff after 15 months - they settled before it went to court !

Regards,
Richard

Guest · Posted: Thu Sep 29, 2005 8:19 pm Post subject: Re: Philips problem

guest · Guest

for one thing in your set it isn't part 3507 its 3523 and its a small white square part next to where the deguassing coil plugs in and your part # is 232266296753 you can order the part from Tritronics or Herman Panson

Guest · Posted: Wed Oct 12, 2005 11:19 pm Post subject:

Thanks for that info. So I need to order this part number 232266296753??
And put it in 3523 where the white one was?? Please let me know thank you so much!