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Thin black Horz. line across new Panasonic Plasma

 
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Drdave



Joined: 11 Jun 2009
Posts: 24
Location: South Florida

PostPosted: Sat Oct 03, 2009 4:18 pm    Post subject: Thin black Horz. line across new Panasonic Plasma Reply with quote

DrDave needs Help!

Purchased about a month ago a new Panasonic (TC-50PS14) Plasma.

Turned TV on today to watch some football an discovered a very thin black Horz. line about 6 inches from bottom of the display.

Is this a common display or display driver problem? Any way to reset this set or is it time to call for warranty service?

Anyone with info on this type of failure or a fix would be greatly appreciated.

Thanks in advance
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PostPosted: Sun Oct 04, 2009 12:17 am    Post subject: Reply with quote

Get it looked at by the shop you bought it from
1 month new and already faulty.
Should have at least 1 to 2 years warranty on it.
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jts1957



Joined: 24 Nov 2008
Posts: 2472
Location: Far, Far Away

PostPosted: Sun Oct 04, 2009 4:57 am    Post subject: Reply with quote

Unless it was a "pawn" shop! Laughing
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minnie



Joined: 18 Aug 2005
Posts: 2877
Location: Hell

PostPosted: Sun Oct 04, 2009 4:06 pm    Post subject: Reply with quote

Call for service 10 to 1 it's the panel.
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Drdave



Joined: 11 Jun 2009
Posts: 24
Location: South Florida

PostPosted: Sun Oct 04, 2009 5:53 pm    Post subject: Thin black Horz. line across new Panasonic Plasma Reply with quote

Called for service.They had me do reset,etc. Line was still there.Panasonic set up a service call for this Wednesday.Turned set off left the house for a couple of hours.Came home turned it back on No line.The problem hasn't come back as yet and must be intermittent.
The question is if the line doesn't come back before Wednesday should I still let them come out?or cancel and have them save the trouble report.
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Pentode



Joined: 30 Oct 2007
Posts: 85
Location: Nr. Manchester (UK)

PostPosted: Sun Oct 04, 2009 7:30 pm    Post subject: Reply with quote

You don't want to have a repeat performance when the warranty runs out, better to follow the good advice others have posted...

... simply tell them the fault is intermittent.... it comes and goes as of it wants, I have seen this fault in Plasma and LCD displays, it could be something serious like a chip faulty or a badly fitted ribbon cable, if it's new you don't wanna be waiting till the warranty runs out and wait of them telling you, "you want a new display mate" - they don't come cheap.

Dave.
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minnie



Joined: 18 Aug 2005
Posts: 2877
Location: Hell

PostPosted: Mon Oct 05, 2009 1:35 am    Post subject: Reply with quote

A vertical line is the bottom buffer board. The tech will probably disconnect the ribbon cable and clean the contacts. This may or may not fix it.
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Drdave



Joined: 11 Jun 2009
Posts: 24
Location: South Florida

PostPosted: Tue Oct 06, 2009 12:46 pm    Post subject: Thin Black Line Reply with quote

As always. Thanks for all the input.

The black line hasn't reappeared since the weekend but still have Panasonic scheduled to come out and check it out anyway .Will let you know what they find if anything.Thanks again.
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Drdave



Joined: 11 Jun 2009
Posts: 24
Location: South Florida

PostPosted: Wed Oct 14, 2009 1:02 pm    Post subject: Update on the thin black line. Reply with quote

Update on the thin black line.

Panasonic service replaced a board even though the set was working just fine when he was here. He did say they will replace the set if the problem comes back. I give Panasonic High marks for the quality of service they provided .
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